Delivery & Return

Delivery Policy (UK)

We deliver across the UK mainland. Standard delivery windows are provided at checkout and may vary by item weight, stock status, and destination.

Unless a different timeframe is agreed, deliveries will be made within 30 days in line with UK consumer law. You will receive tracking details as soon as your order ships.

Delivery Options & Timeframes

Standard Delivery: typically 2–5 working days once dispatched. Express options may be available at checkout for eligible postcodes.

Large/Fragile Items: may require a scheduled delivery window. Our team will contact you to arrange a convenient date and time.

Shipping Fees

Shipping costs are shown at checkout based on weight, size, and service level. Any promotional free-shipping offers will be clearly indicated before payment.

Failed Delivery & Re-delivery

If a delivery attempt fails, the courier will leave a card or notification. Please follow the instructions to reschedule or collect. If the parcel is returned to us due to repeated failed attempts, re-delivery charges may apply.

Risk of Loss & Title

Risk transfers to you once the goods are in your physical possession or that of a person you nominate. Until then, we remain responsible for the goods in transit.

Damaged or Missing Items

Please inspect your order on arrival. If items are damaged, missing, or incorrect, contact us within 48 hours with photos and your order number so we can resolve it quickly.

Click & Collect (If Available)

Where offered, you will receive a confirmation email when your order is ready for collection. Please bring photo ID and your order number. We will hold items for a limited period before cancelling and refunding.

Returns & Refunds

We want you to be completely satisfied. If you change your mind, most items can be returned within the statutory cooling-off period, provided they are in resaleable condition.

14-Day Cooling-Off (Consumer Contracts Regulations 2013)

For distance (online) purchases, you have 14 days from delivery to cancel without giving a reason. You then have a further 14 days to return the goods. You are responsible for return postage for change-of-mind returns, unless we agree otherwise.

We will issue a refund within 14 days of receiving the goods back or receiving evidence of return, using your original payment method.

Faulty Goods (Consumer Rights Act 2015)

If a product is faulty, not as described, or unfit for purpose, you are entitled to a repair or replacement. Within 30 days of delivery, you may exercise the short-term right to reject for a full refund.

For confirmed faults, we cover all reasonable return shipping costs. Please contact support before sending items back so we can provide a prepaid label or instructions.

Return Conditions

Items must be returned with all accessories, manuals, and original packaging where reasonably possible. Please pack securely to prevent transit damage.

Software (once unsealed/activated), custom-made items, and perishable goods are generally exempt from the cooling-off right unless faulty, in accordance with UK law.

Exchanges

Where stock allows, we can arrange like-for-like exchanges. Otherwise, we will process a refund and you may place a new order for the desired item.

How to Start a Return

1) Contact our support team with your order number and reason for return. 2) Receive a return authorisation and, if applicable, a prepaid label. 3) Pack and ship the item. 4) We confirm receipt, inspect, and issue your refund or replacement.

Refund Timelines

Refunds are issued promptly after inspection, and no later than 14 days from the day we receive your return or evidence of posting, whichever comes first.

Warranties & After-Sales

Many products are covered by a manufacturer or store warranty. Warranty terms run alongside (not instead of) your statutory rights under UK law.

Your Statutory Rights

Nothing in this policy affects your legal rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. If anything here conflicts with UK consumer law, the law will prevail.

Contact & Complaints

If you have any issues with delivery or returns, please contact us first so we can help. Where appropriate, information about Alternative Dispute Resolution (ADR) bodies can be provided upon request.